
Contact Us
Email Us
contactus@bergenhorn.ng
Call Us
+234 803416 7723
Mon-Fri, 9AM-6PM WAT
Visit Us
Suite 1, Block A, Ground FLoor, Alausa Shopping Mall, Alausa, Ikeja, Lagos
Business Hours
Mon-Fri, 9AM-6PM WAT
Send us a Message
Fill out the form below and we'll get back to you within 24 hours.
Our Offices
Frequently Asked Questions
Quick answers to common questions
What is Bergen Horn?
Bergen Horn is Nigeria's leading Value-Added Services (VAS) aggregator. We provide a single platform that connects businesses to all major mobile networks (MTN, Airtel, Glo, 9mobile). Instead of managing separate relationships with each carrier, you get one integration that unlocks voice calls, SMS, USSD, mobile payments, airtime, and data bundles. We handle the telecom complexity so you can focus on growing your business.
How quickly can we get started?
Most simple integrations like SMS notifications or airtime sales go live within days. Enterprise deployments with custom requirements typically take 6-8 weeks, including security reviews and architecture planning. You'll have a dedicated expert guiding you throughout the process, ensuring a smooth transition from signup to serving your first customer.
What services can we offer through Bergen Horn?
Our platform covers the full telecom spectrum: Voice services including automated calls and IVR menus; Messaging via SMS, USSD, and RCS; Mobile payments through all major wallets; and Utility services like electricity tokens and bill payments. Everything is accessible through one unified API, making integration simple and efficient.
Is our data secure?
Absolutely. We use bank-grade TLS 1.3 encryption, OAuth 2.0 authentication, and digital signatures on every request. Our infrastructure is PCI-DSS compliant and SOC 2 Type II certified, with regular penetration testing. For enterprises with strict requirements, we offer dedicated VPN tunnels and hardware security modules.
Which mobile networks do you cover?
We have direct, licensed integrations with all four major Nigerian carriers: MTN, Airtel, Glo, and 9mobile. Our platform automatically detects which network a phone number belongs to and routes transactions optimally. If one carrier experiences issues, traffic seamlessly shifts to alternatives, ensuring your service stays up.
How does pricing work?
We believe in transparent, predictable pricing with no hidden fees. You see exactly what we pay to carriers plus our clear margin. Volume discounts apply automatically as you grow. Enterprise clients receive custom pricing with dedicated terms. Our goal is simple: fair pricing that scales with your success.
What support do you provide?
All customers access our knowledge base and real-time API status page. Professional plans include phone and chat support with 4-hour response guarantees. Enterprise clients receive dedicated account managers, 15-minute response for critical issues, direct engineering channels, and monthly optimization sessions. We maintain 99.9% uptime SLA.
Do we need technical expertise?
Not at all. Developers can use our SDKs for Python, Node.js, Java, PHP, and mobile platforms with copy-paste code samples. Non-technical teams can use our web dashboard for campaigns and reports, plus our drag-and-drop IVR builder. We also offer white-label options and dedicated integration engineers for enterprises.
Are you licensed and compliant?
Yes. Bergen Horn holds a valid VAS Aggregator license from the Nigerian Communications Commission (NCC). We comply fully with NCC framework requirements, NITDA data protection regulations, revenue sharing transparency rules, and consumer protection standards. Partnering with us means working with a regulated, audited provider.
What makes Bergen Horn different?
We're the only provider combining full market coverage across all four major networks, NCC licensing, 99.9-99.99% uptime SLA with credits, transparent pricing, dedicated enterprise support, and deep understanding of Nigerian business realities. While competitors may offer pieces, we deliver the complete package with one simple integration.